REFUND POLICY BEGINNING COURSES/CAMPS:
(SynchroBabies™, SynchroTots™, Step 1, Basic Water Awareness and Beginning Swim Survival Safety Courses):
Drops with full refund are allowed within the same day of signing up for any beginning course. There is no refund of the registration/orientation fee for any reason outside of the first 24 hours. You must email firstname.lastname@example.org that same day to have your refund processed.
Drops with full refund are allowed for Beginning Courses (SynchroTinies, SynchroBabies, SynchroTots, Basic Water Awareness)- 14 days or more prior to the start date of the course.
Drops 7-13 days prior to start date of the course or session will be refunded at 75%.
Drops with 6 days prior to start date of the course will be refunded at 50%.
Drops with 5 days or less prior to the start date of the course or session cannot be credited or refunded.
Drops with full refund are allowed 21 days prior to camp.
Drops 15-20 days prior to camp start date can be refunded at 75%
Drops 10-14 days prior to camp start date can be refunded at 50%.
Drops 9 days or less prior to camp start date cannot be refunded or credited.
RETURN STUDENT CAMPS: ( levels: Independent preschool-all advanced levels) NO REFUNDS for any reason once paid. Should your swimmer need to drop from a return student session, we will attempt to find someone to fill their space. Any classes that we can fill will be put as credit on your SWIMBABES account for future use. No refunds will be offered.
No refunds or credits will be given if you drop your child during a Beginning Course, camp or return student session for any reason. Payment of a beginning course, camp or session is agreement to abide by the above policies.
Drop notice for perpetual lessons must be sent via email and a response received in order for the drop to be processed. We do not accept drop notices by phone or at the front desk.
MAKE UP POLICY
No make ups, credits or refunds for missed classes.
Consistent attendance is very important to success in learning to swim. SWIMBABES™ does not offer refunds or make up classes for any classes that a child misses. Your tuition is paying for a class space on specific day and time.
If anyone is showing signs of illness and has not been exposed to Covid, please keep them home until they are symptom free without medication for 24 hours. If anyone has been exposed to Covid, please do not attend class for 5 days and 24 hours symptom free without medication.
CLASSES CANCELED BY SWIMBABES™
Occasionally SWIMBABES™has to cancel classes due to inclement weather or facility maintenance. If SWIMBABES™ cancels classes we will reschedule or refund that class.
PHOTOGRAPHS ALLOWED ON AWARD DAYS ONLY
The SWIMBABES program is proprietary. Due to this as well as child protection reasons, we do not allow photographs, or video of our private lessons or group classes. Use of cell phones are prohibited on the deck, in dressing rooms or in bathrooms.
We will take first day and AWARD day photographs for you for a keepsake!
1. The first day of a SynchroBabies™, SynchroTots™ and the start of a Beginning Survival Camp- which are generally your child’s very first exposure to the pool.
2. Blue Ribbon Award Days: The instructor will also allow a photograph when he or she wins a blue ribbon award for turning over and floating independently to the count of 10 and also when they win a 5 minute float award fully clothed. The office will take and print the photo for you along with their award certificate!
We encourage you to take your child to play in other pool situations with you; these are perfect opportunities for home videos and photographs of your child.
Cell phones are not permitted to be in use on the pool deck, in bathrooms or dressing rooms since most videos and photographs are often taken this way. Cell phone use may be used in the lobby for texting but we do ask that cell phone conversations be taken outside of the building in order that our reception area is as quiet as possible for our office assistant to answer phone calls.
All children under age 4 (and any age child not fully potty trained day and night for one full year) must wear our required two diapering system in to the pool. There are no exceptions to the age rule or brand rule. We require: Iplay Ultimate Snap Swim Diaper must be purchased as the under diaper and Happy Nappy Swim Diaper as the cover. These are the only brands we allow in our pool. You may buy these at your office appointment or purchase on your own. Should you choose not to buy through us, please bring your diaper and diaper cover to your office appointment so that we may make sure you have the correct diapers. Absolutely no disposable swim diapers or disposable diapers in the pool. (IE little swimmers).
To go without a swim diaper, children must be a min of 4 years old and have been dry day and night for a full year.
ADDITIONAL ITEMS NEEDED FOR CLASS
Please note: All children new to classes must purchase swim discs and diapers for their class upon their registration for the class. Swim Diaper, Swim Diaper Cover and swim discs are additional fees that are not included in class fees.
A one time registration fee per family is charged of $54.95