SWIMBABES™ Policies
Refund Policy for Beginning Courses, Advanced Swimmer Sessions and Swim Intensive Sessions
Beginning Courses:
For SynchroBabies™, SynchroTots™, Step 1, Basic Water Awareness, Beginning Swim Survival Safety Courses and Private Lessons:
- Full Refund: You can cancel within the same day of signing up to receive a full refund minus any credit card surcharge fees charged for using a credit card to pay. After 24 hours, the registration/orientation fees and all credit card fees are non refundable after payment. To process a refund, please email us at director@swimbabes.com on the same day you signed up.
- First 24 hours, full refund.
- 21 Days Before Start Date: Full refund.
- 15–20 Days Before Start Date: 75% refund.
- 10–14 Days Before Start Date: 50% refund.
- 9 Days or Less Before Start Date: No refunds or credits.
- No credit card fees will be refunded after paid.
To view our current rates, please click on our FAQ page.
To see current rates, please click on our FAQ page.
No Refunds for Dropped Courses
If you drop your child from a Beginning Course, Private Lessons, Swim Intensive, or Advanced Session after it has started, no refunds or credits will be provided. Paying for a session means agreeing to these policies.
For perpetual lessons, cancellation notices must be sent by the dates outlined in your perpetual lesson agreement via email. We do not accept cancellations by phone or at the front desk.
Make-Up Policy
We do not offer refunds, make-ups, or credits for missed classes. Attendance is key to your child's swimming progress, and your tuition holds a spot in a specific class time and day.
If your child is ill, keep them home until they are symptom-free for 24 hours without medication. If exposed to COVID-19, please stay home for 5 days and 24 hours symptom-free without medication.
Classes Canceled by SWIMBABES™
If SWIMBABES™ cancels a class due to bad weather or maintenance, we will reschedule or provide a refund for that class.
Photo Policy: Allowed on Award Days Only
To protect our program and for child safety, photos and videos of lessons are not allowed. Cell phones are also not allowed on the deck, in bathrooms, or dressing rooms.
However, we will take photos for you on the following days:
- First Day: On your child’s first day of SynchroBabies™, SynchroTots™, or Beginning Swim Intensive Lessons.
- Blue Ribbon Award Days: When your child wins a blue ribbon or completes a 5-minute clothed float, we will take and print a photo of their achievement with their award certificate.
Cell Phone Policy
Cell phones cannot be used on the pool deck, in bathrooms, or dressing rooms due to privacy concerns. You may text in the lobby, but please step outside for phone conversations to maintain a quiet reception area.
Diaper Policy
All children under 4 years old, or not fully potty trained for one year, must wear our required two-diaper system:
- I play Ultimate Snap Swim Diaper as the base layer.
- Happy Nappy Swim Diaper as the cover.
These are the only diapers allowed in our pool. You can purchase them from us or bring your own, but we will need to check them for approval. No disposable diapers, including "Little Swimmers," are allowed.
Children must be at least 4 years old and potty trained for one full year before they can swim without a diaper.
Additional Items Needed for Class
All new students must purchase swim discs and diapers upon registration. Swim diapers, diaper covers, and swim discs are not included in class fees.
To view our current rates, please click on our FAQ page.
A one-time registration fee of $55.95 per family applies.
